Jenoss Understands Your Shipping Concerns – And Here’s Our New Commitment to You

Recently, Jenoss has received feedback from some customers regarding longer-than-expected shipping times. First of all, we would like to sincerely apologize for any inconvenience this may have caused.

Why does shipping sometimes take longer?

- Order Processing & Fulfillment: All Jenoss orders are picked, packed, and dispatched within 1–2 business days.

- Standard Shipping Time: Depending on the service selected and destination, delivery takes 2–5 business days for Standard, or 7–15 business days for international orders.

- Distance & Transit: Customers located farther from major hubs may experience longer transit times due to multiple checkpoints.

This means that in some cases, even though the package is still within the estimated timeframe, it might feel “slower than expected.”

Jenoss’ New Commitment

At Jenoss, we don’t want any customer to feel disappointed. From now on, if your order arrives later than the estimated timeframe, we will send you a special discount code for your next purchase.

This is our way of showing gratitude for your trust and compensating for the inconvenience.

A Note to Our Customers

We are continuously working with our logistics partners to optimize shipping and minimize delays. We truly appreciate your patience and understanding as we strive to improve.

A little patience today will bring you a better shopping experience tomorrow – with even more surprises and rewards from Jenoss.