Shipping policy

HOW LONG DOES SHIPPING TAKE?

Our orders are picked, packed, and dispatched from our warehouses within 1-2 business days. Delivery times will vary, based on the service you selected and your chosen destination. All shipping estimates are calculated in business days.

*Please note that these are estimates and aren't guaranteed, the shipping time may be longer due to the carrier being overwhelmed or severe weather conditions. We will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact via email: support@jenoss.com

* US Remote Area (Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands) will take 2-4 days more for handling time.

1. How much does shipping cost?

 

2. What countries do you ship to? 

We have U.S. warehouse (located in New Jersey) and a global warehouse. We can ship worldwide.

However, for customers in Hawaii, Alaska, Guam, Puerto Rico, U.S. Virgin Islands, and regions such as Canada and Mexico, we recommend ordering from our Amazon store to ensure optimal shipping time and service quality: https://jenoss.com/amz

In the future, Jenoss is also working on establishing additional warehouses in the EU and Japan to further enhance our service quality for customers.

4. How do I track my order?

Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you.

Please note that your tracking information will only be activated once your order has been handed to the carrier.

For From Factory Shipping Method: Please understand that the product is shipped from our factory overseas. The USPS tracking number is created in advance and will initially appear empty; it will be updated once the product arrives in the US.

4. Has your tracking information been in pre-shipment for over four business days?

Please contact us as soon as possible at support@jenoss.com. There may have been an issue with the pick-up service, which we'll sort out for you. 

5. I haven't received my order, what should I do?

Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you.

Weather, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order. If you are concerned that your package is severely delayed or lost, and you are unable to resolve the issue with the carrier, please reach out to our support team via our email: support@jenoss.com. 

*In the event of a missing or lost delivery, you must contact us within 7 business days of the delivery date. 

6. Do you offer free shipping?

Yes, we offer free standard shipping on orders over $70 shipped Worldwide. A standard shipping fee will be applied to orders under $50.

7. Can I cancel and get a refund if my order is already being shipped?

Once your order has a tracking number, it means the shipping label has been purchased and the package has been handed over to the carrier. At this stage, the order can no longer be canceled or refunded.

RISK-FREE SHOPPING

In the event that the carrier has delivered the package but you have not received it, possibly due to loss or theft, please assist us in working with the delivery office to resolve this issue. If the package is lost, we can only support you by sending a replacement product one more time.

Please understand that we cannot be held responsible for lost or stolen packages once they have been delivered to your address. Therefore, we are unable to offer a refund for this order.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange.

SHIPPING POLICY

If the order arrives at your place and the customer refuses to accept the package.
Jenoss reserves the right to abandon the package(s) and will not be responsible for any refund.

SHIPPING iNSURANCE